Trying To Explain It In Black And White

(My company sells computers specifically designed for old people and computer noobs, with a specific user interface, very simple, with big buttons and all functionalities color-coded. I do level-two tech support for them in addition to development. We get calls from people who have never touched a computer before.)

Caller: “Hello. I have a problem with my printer. I put a color picture and it came out in black and white.”

Me: “Okay, sir, you must have clicked on the wrong button. Click on the green tab to go to the printer page. Then you click on the ‘do a color copy’ button, not the other one labelled ‘black and white copy.’ It should print you a copy of your picture in color as you wanted to.”

Caller: “No, you don’t understand; my picture is black and white now.”

Me: “What do you mean? The printer printed a black and white copy of your picture, right?”

Caller: “No, the picture I put in the printer is black and white!”

Me: “So… you put a black and white picture and want to copy it in color?”

Caller: “No! You don’t understand! I put a colored picture in the printer and that picture is now black and white! I want it colored like before! You ruined my picture!”

Me: “You are telling me that you put a colored picture in your printer and that your original picture has changed to black and white?”

Caller: “At last! You youngsters don’t understand a simple thing! That’s what I’m saying from the beginning!”

Me: “Sir, this is impossible..”

Caller: “I assure you that my picture is now black and white! You f***** up an old family picture; that’s unacceptable!”

Me: “Sir, could you please open the lid of the printer in order to see the glass panel that is in there?”

Caller: “Oh, there is my picture.”

Me: “Is it still in color?”

Caller: “Hmm… Yes… Bye.” *click*