Trying To Discontinue This Conversation

Customer: “I’m looking for [product]. It’s usually right here, but you’ve gone and moved it again!”

Me: “Normally it would be there, ma’am, but the product has been discontinued by the manufacturer. I know that because I buy [product] too, so it’s very annoying.”

Customer: “Well, why the h*** would you do something stupid like that?!”

Me: “Why would I… buy it?”

Customer: “No! Discontinue it! Why would you do that?!”

Me: “Ma’am, we didn’t discontinue the product; the manufacturer did.”

Customer: “Well then, why did you let them?!”

Me: “It’s not up to us. The manufacturer can do whatever they want.”

Customer: “You need to call them up and tell them to bring it back.”

Me: “You can message them via their website to let them know you’re upset about their decision, but here at [Store] we can’t do much.”

Customer: “No, you need to call them up and tell them that Mrs. Rosenberg is very disappointed with them; they’ll know who I am; I buy one every week, and that I demand them to bring it back.”

Me: “Again, ma’am, that’s something you’ll have to do yourself.”

Customer: “No, you need to do it for me.”

Me: “I can’t, ma’am.”

Customer: ” Don’t get in my way. I’m used to having people do things for me, and I’m used to getting what I want.”

Me: “I can tell, ma’am.”

Mrs. Rosenberg did not get her way that day, even after speaking to me, my supervisor, the store manager, and finally the regional manager over the phone. Some people just have time to burn…