Try Walking A Mile In The Other Employee’s Shoes
(I am looking for a new pair of wedge heels.)
Employee #1: “Can I help you?”
Me: “Yes, could I get these in a size eight?” *holds up pair of shoes*
Employee #1: “Sure.” *disappears into back of store*
(A minute or so later, I see another pair of shoes that I want to try on. Not thinking anything of it, I ask another employee for help.)
Me: *walks up to [Employee #2]* “Hi, could I please try these in a size eight?” *holds up shoes*
Employee #2: “Of course!” *starts to walk toward back of store*
(At this time, [Employee #1] returns. [Employee #2] is considerably younger than [Employee #1].)
Employee #1: *walks up to me* “NO! You only ask one person! One person!”
Me: “Uh…”
Employee #1: *suddenly all smiles* “Here’s your shoes!”
(She then walks behind the counter and speaks angrily to [Employee #2]. They are too far away for me to hear, but she is clearly extremely angry. Several minutes later, [Employee #1] walks over with my second pair of shoes.)
Employee #1: “Here’s your shoes!”
Me: “Thank you.”
Employee #1: “You’re so polite! Most people your age are so rude! Have a nice day!” *walks off*
Me: “…”
(I assume she got so upset, because they earn money on commission or something, but still! That was a little excessive, and there was no need to yell at the other employee! She was just doing her job.)
Question of the Week
Have you ever served a bad customer who got what they deserved?