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Try To Turn That Frown Upside Down

| Right | September 30, 2015

(It’s Valentine’s Day, and we offer heart shaped pizzas on this day, so you can probably imagine how busy it is. I am on phones and I didn’t leave my spot the whole night because the phone was ringing non-stop.)

Me: “[Restaurant], [My Name] speaking. How can I help you?”

Customer: “Yeah, so I got this f****** heart shaped pizza and it doesn’t even look like a heart. It looks like a distorted spade. It looks mushed-up and gross. And it took way too long! Two and a half hours for a pizza!”

(The wait time for delivery has been up to 3 hours and 45 minutes.)

Me: “I am sorry, ma’am. We can send you another or give you a voucher.”

Customer: “No, I don’t ever want to ever f***ing order from here again. It doesn’t even look like a heart! It’s a frigging spade! I’m taking pictures and posting it online!”

Me: “Have you tried flipping this pizza around?”

Customer: “Mhmph.” *shuffling of box noise* “Okay, you got me on that! But this is unacceptable! Let me talk to your manager!”

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