Try Not To Catch A Code
Me: “Hi, this is [computer repair]. How may I help you today?”
Customer: “Hi, I think there’s a problem with my computer. I was online and lots of windows started popping up. Then, it locked up and I couldn’t do anything.”
Me: “That sounds like it has a virus. Just don’t touch it. Bring it in, and we’ll take a look at it, okay?”
Customer: “Oh no! I’ll be down shortly.”
(About thirty minutes later, a woman comes in with a disgusted and terrified look on her face. She is carrying her computer in a black trash bag.)
Customer: *hands me bag with outstretched hands* “Here, take it!”
Me: “Why is it in a black trash bag?”
Customer: “I didn’t want to catch the virus!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
