Try Not To Interpret Too Much Into This
(I am working the register one busy Saturday with two of my other coworkers. A kind, older gentleman steps up to order while talking to someone on his cell phone.)
Me: “What would you like to order?
Customer: *points to the phone* “My wife would like to order a coffee. Here.”
(He hands me his cell phone and I, without thinking, take it as though it is the most natural thing in the world.)
Me: “Hello, ma’am. What would you like to order today?”
(She says something about iced coffee and I ask her if she would like cream and sweetener in it. At this point, the older gentleman points to the phone.)
Customer: “It helps if you put it on speaker.”
(I press the speaker button and continue with the order, after which I hand the phone back to the man and he pays. One of my coworkers gives me a weird look and I explain:)
Me: “Just go with it. Maybe he didn’t want to be an interpreter.”
Question of the Week
Have you ever served a bad customer who got what they deserved?