Try Being Quiet AND Not Being A Jerk

, , , , | Right | February 15, 2019

(I’m working customer service when one of our regular, elderly customers, [Customer #1], comes up to the desk and does what he usually does: he asks for the aisle numbers for a few items. Another customer, [Customer #], comes up behind him.)

Customer #2: *quietly, but as I’m still helping the first customer* “Can I get a pack of [cigarettes]?”

Me: “One moment, sir. I’m still helping this gentleman.”

Customer #2: *while I’m STILL helping the first customer* “Well, can’t you help me while you’re waiting for him to speak?”

(I ignore him as I finish helping [Customer #1]. When I am done, I turn to [Customer #2].)

Me: *to [Customer #2]* “How can I help you?”

Customer #2: “A pack of [cigarettes]. And I’ll make sure to let your managers know of your ‘excellent’ customer service, and how you can’t handle multitasking very well.”

Me: “I can multitask pretty well, actually.”

Customer #2: “Apparently not.”

Me: “Yes, I can, sir. I was just trying to not be rude to the other customer.”

Customer #2: “I wasn’t being rude; that’s why I asked quietly.”

Me: “Okay, sir.” *hands him his change and he walks away*

(Another customer comes up to the desk after hearing what just happened.)

Customer #3: “Wow…”

Me: “I know! Thank you!”

([Customer #2], about ten feet away, drops the change I just gave him.)

Me: *to [Customer #3]* “Well, look who can’t multitask by walking and carrying change at the same time.”

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