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Try Before You Psy

| Right | July 29, 2013

(I work in a store that sells movies, games and music among other memorabilia. A customer approaches me.)

Customer: “I’d like to exchange this CD.”

Me: “I can offer you store credit, and you can use it to purchase anything in the store.”

Customer: “Well, I was looking for this same CD but in English.”

Me: “I’m sorry?”

Customer: “My daughter asked me for this CD, but it seems I made a mistake, as it’s all in Chinese! I want the CD in English.”

(She shows me the CD in question, and I see it’s a ‘Girls’ Generation’ album, a Korean girl group.)

Me: “I’m sorry, ma’am; this album is of a Korean girl group. They sing in Korean.”

Customer: “Korean, Chinese, whatever, I just want the American version with the songs in English!”

Me: “I’m sorry, ma’am, they’re Korean singers. They sing in Korean. They have Japanese albums too, but we don’t have them, though.”

Customer: “So they’re not in English?”

Me: “I’m afraid not.”

Customer: “Then why the h*** do I want to listen to it if I can’t understand it?”

Question of the Week

Have you ever served a bad customer who got what they deserved?

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