Try And Listen For A Change
(I work at a bureau de change (currency exchange). A customer comes in, wanting to change £20 into Euros. The computer automatically rounds the quote up to the nearest 5€, as this is the smallest denomination note, so it’s rare that we’re ever able to change the exact sterling amount. However, we can use Euro coins to get a little closer.)
Me: “I can give you 25 euros for £20.83.”
Customer: *hands me a £20 note*
Me: “Do you have the extra 83 pence?”
Customer: *nods and smiles*
Me: *waits*
(After a few seconds, I try again.)
Me: “It’s £20.83 for the 25 euros. Do you have another 83p?”
Customer: “Yep.” *nods and smiles again*
Me: “If you pass it through, I’ll process the transaction and get your Euros ready for you.”
Customer: “Thank you.” *looks at me expectantly*
Me: “Just the 83 pence then, please.”
(I try a couple more variations of this, but in the end decide to give up and bring it slightly under £20 by rounding down with some Euro coins. He’ll now get 23 Euros and some Sterling change. I count his money for him, and…)
Customer: “Wait, I thought you were going to give me 25 Euros? I’ve got some extra cash on me if you need to go a little over.”
Me: *speechless*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.