The Truth About The Tips Earns You Some Tips
(I’m a digital artist and thus have a graphic tablet with its respective pencil. One day the tip of the pencil gives out and I’m forced to buy a new one.)
Shop Clerk: “Hi! What can I help you with?”
Me: “I’m looking for a new tip for my tablet’s pencil. I brought it with me so I can see which will work.”
Shop Clerk: “Hmm… Let me see it.”
(I hand her my pencil and shortly after she hands it back.)
Shop Clerk: “Is your tablet from [Brand]?”
Me: “Yes, it is.”
Shop Clerk: “Ah, here’s the thing. Assuming your tablet was brand new when you got it, did it come with a support for the pencil?”
Me: “Yes, and I still use it, but why?”
Shop Clerk: “That’s the thing; if you unscrew the bottom of that support there should be about a dozen replacement tips.”
Me: “What? Really?”
Shop Clerk: “It says so on the manual, I guess. Now you can make that pencil last.”
Me: “Hold on; by telling me this you just lost a sale.”
Shop Clerk: *shrugs* “Yeah, it’s not like my boss will make a fuss for a tip. Plus if I didn’t tell you I’d feel bad for practically scamming you.”
(I was very thankful so I bought a new mouse for my computer. Now she didn’t actually lose a sale!)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.