Trust Is A Two-Way Street
(An elderly woman comes through my till and is writing a cheque to pay for her order, but is having difficulties with her shaky hands. I offer to write it for her.)
Me: “All right, so the total was $62.83. If you would like to check it over yourself and sign it for me, please?”
(She goes to take the cheque from me when a younger woman behind it snatches it from my hands and starts triple-checking the amount on the cheque and the computer screen, before handing it to the elderly woman to sign.)
Young Woman: *snottily* “You just can’t trust some people.”
Me: “Fair enough…” *to the elderly woman* “Here’s your receipt; see you next week!”
(I quickly run the younger woman through, who says nothing the entire time. At the end of the transaction she hands me a $100 dollar bill. I hold it up to the light and start checking all of the security features, the younger woman glaring the entire time.)
Me: “Like you said, you just can’t trust some people.”
Question of the Week
Have you ever served a bad customer who got what they deserved?