Truly Terrible With Names
(I have a more ‘unique’ name for a girl. If someone just skips over my name or says it wrong, I don’t correct them. But sometimes people want to clarify.)
Me: “Good Afternoon. [Vet Clinic]. This is Joie. How can I help you?”
Caller: “Hi. Did you say your name was Jody?”
Me: “No, sir. Joie.”
Caller: “Joanie?”
Me: “Uh, no. Joie. Like a baby kangaroo.”
Caller: “Oh, you said Julie?”
Me: “No, sir, Joie. But that’s okay. How can I help you?”
Caller: “And your name isn’t Julie?”
Me: “No sir. It’s Joie.”
Caller: “I prefer Julie to your name.”
Me: “Uh…”
Caller: “Can I call you Julie at least? I don’t like your name.”
Me: “No. No, you cannot.”
Caller: “Okay, I will call back later when I can talk to someone with a better name. Bye.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.