Troubleshooting Has Bad Aim

(I call my Internet provider because my service is off-line. I navigate through an automated menu that has me confirm my service is totally dead and I am unable to get online. I’m put on hold to wait for a technician.)

Recorded Message: “While you wait, you may review our troubleshooting tips online at www. …”

Me: *to myself* “WHY did I just spend two minutes confirming my Internet was off-line?”