Trouble Brewing, Part 3
(A customer buys a big bottle of beer and takes it out of the store in a brown paper bag as required by law. He returns a few seconds later with only the bag, and this conversation takes place.)
Customer: “Hey, there’s glass all over your parking lot.”
Me: “What happened?”
Customer: “Oh, I dropped my beer.”
Me: “Okay.”
(I grab the broom and dustpan and tell my co-worker to mind the till while I sweep it up. As I’m on the way out the door, the customer stops me.)
Customer: “So, can I get another bottle of beer?”
Me: “Why wouldn’t you get another bottle of beer?”
Customer: “No, I mean, don’t I get a free one?”
Me: “Why would you get a free beer?”
Customer: “I dropped it in your parking lot!”
Question of the Week
Have you ever served a bad customer who got what they deserved?