Triple Trouble

, , | Right | November 10, 2018

(I’m making a reservation and the guest is using an AAA discount.)

Me: “Okay, so that brings your rate down to [rate]. Now I need your AAA number.”

Caller: “Okay, just a moment, please.”

(I hear touch tone sounds.)

Me: “Uh, ma’am? Are you trying to enter the number touch tone? I actually just need to hear—” *click* “Hello? Are you still there?”

(About half an hour later:)

Me: “[Hotel], this is [My Name], how may I help you?”

Caller: “Yes, I called a little while ago and we were disconnected. I wanted a room for tonight.”

Me: “Oh, yes, a King Suite for tonight, AAA rate, correct?”

Caller: “Yes, that’s right.”

Me: “Okay, I just need your AAA number.”

Caller: “It’s [phone number].”

Me: “Ma’am, is that your phone number?”

Caller: “No! That’s my AAA number!”

Me: “Okay, I’m just… I’m just going to go ahead and give you the ten-percent discount, but not take your AAA number, okay?”

Caller: “Thank you!”

(The rest of the reservation went smoothly; I’m not sure why the AAA number was so gosh-darned hard!)

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