Tried To Outfox The System
It is 2013. I work for a huge car brand that offers different user portals on their website, so as technical customer service, I deal most of all with registration problems.
Me: “Welcome to [Company] customer service. My name is [My Name]. How may I help you?”
Customer: “Hello, I cannot register my car at [Owner Portal]. It keeps saying my vehicle identification number is not in the system.”
Me: “Could you please tell me your vehicle identification number so I can look it up in the system? We can try to register it from here.”
The vehicle exists. I go on the website, click on the subscribe button, and enter the vehicle identification number. It works.
Me: “Sir, unfortunately, it is working in my system, so I would assume another cause of trouble. What browser are you using?”
Customer: “What? Pardon?”
Me: “Are you using Internet Explorer or Mozilla Firefox for entering the Internet?”
Customer: “Yes.”
Me: “Excuse me, sir, which of both are you using?”
Customer: “The foxy thing you mentioned… I guess.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
