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Trial By Redial

, , , | Right | August 3, 2021

Whenever someone calls the dealership, they get me, and I direct them to whoever. Even if someone doesn’t know who exactly they need to talk to or which department, I can usually figure it out. And then, there’s this guy.

Me: “Thank you for calling [Dealership]. How may I direct your call?”

Customer: “Someone just called me and I’m returning the call.”

Me: “Okay, do you know who called you?”

Customer: “No, isn’t that your job?”

Me: *Takes a deep breath* “Do you know why someone may have been calling you?”

Customer: “No. I just hit redial on my phone. I didn’t listen to the message.”

Me: “Could it have been for finance? Service? Tags?”

Customer: “I don’t know. Maybe it was about a car I asked about?”

Me: “Okay.”

I directed him to a sales manager. A minute later, I heard that same manager paging the rental car guy to take a phone call. I don’t know if he ever found out who called him.

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