Tri A Little Harder Next Time
We have a very relaxed returns policy in our store, which leads to some people taking advantage.
Customer: “Hi, I’d like to return this tri-colour quinoa I bought. I spoke to [Manager] on the phone earlier.”
Me: *Checks the bag* “Ma’am, that’s red quinoa. We don’t sell that.”
Customer: “No, it’s tri-colour quinoa.”
Me: “It really isn’t. It’s red. We don’t sell that; therefore, I can’t refund it. “
Customer: “It is! The black and white quinoa fell out of the bag and all through my car!”
Me: *Pauses* “I’m sorry, I don’t think that happened.”
The woman left the store muttering. She later called the manager and complained that I’d humiliated her, called her a liar, and made her cry.
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