Tri A Little Harder Next Time

, , , | Right | February 22, 2021

We have a very relaxed returns policy in our store, which leads to some people taking advantage. 

Customer: “Hi, I’d like to return this tri-colour quinoa I bought. I spoke to [Manager] on the phone earlier.”

Me: *Checks the bag* “Ma’am, that’s red quinoa. We don’t sell that.”

Customer: “No, it’s tri-colour quinoa.”

Me: “It really isn’t. It’s red. We don’t sell that; therefore, I can’t refund it. “

Customer: “It is! The black and white quinoa fell out of the bag and all through my car!”

Me: *Pauses* “I’m sorry, I don’t think that happened.”

The woman left the store muttering. She later called the manager and complained that I’d humiliated her, called her a liar, and made her cry.

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