Tree Talk
(I receive a call from a guy who’s calling on behalf of his friend and acting as the account owner. It’s pretty obvious because I can hear the account owner in the background providing his account info.)
Me: “Hi, my name is [My Name]; may I have your phone number, please?”
Friend: *whispers* “Dude, what’s your phone number?”
Account Owner: *from the background* “It’s [number].”
Friend: “Hi, yes. It’s [number].”
Me: “Thank you! Now, may I have your name?”
Friend: *whispers* “Dude, what is the complete name on your account?”
Account Owner: *from the background* “It’s [Full Name].”
Friend: “Sure, [Full Name].”
(The friend kept chatting with the account owner and is no longer paying attention to what I’m asking.)
Me: “[Name]!”
Friend: “Oh! I’m sorry about that. Can you please repeat your question?”
Me: “This is the last time I will ask this question, if I don’t get the answer I will have to disconnect this call! What… is… the.. name… of… the STREEEET… that you grew up on?!”
Friend: *he is rattled and whispers* “Dude, what’s the name of TREE that you grew up on?”
Account Owner: *from the background* “What the f***, dude?”
Friend: “Didn’t you ask for the tree name?”
Account Owner: *now shouting from the background* “Just what the f*** is your problem with me? Stop messing around! If you wanna play, wait for your turn!”
Me: *laughing and can barely speak* ” “Uh, sir…”
Friend: *shaky voice* “What is it you are asking for?”
Me: “I’m asking for the name of the… name of the…” *mute and laugh* “streeeet, please.”
Friend: *click*
Question of the Week
Have you ever served a bad customer who got what they deserved?