Treating You Like Dogs

, , , , | Right | February 8, 2019

(I work at an Alaska-only pet store in a relatively small town; however, since we’re right next to Anchorage, we get a lot of customer flow. Our customers are, for the most part, relatively chill, but some can be quite demanding for no real reason. On this particular day I’m stocking dog food and not really willing to deal with nonsense.)

Me: *stops stocking to acknowledge a customer who happens to be on her phone* “Hello…”

Customer: *cuts me off* “Do you work here?”

Me: “Yes.”

Customer: *phone in one hand, dog leash in the other, kicks a bag of dog food* “I want this dog food.”

Me: “Okay, and you can’t get it because you’re on the phone?”

(Keep in mind I have no problem getting dog food for people who have undergone surgery or are just too old or weak to handle it. We do it every day as a courtesy. However, we are not required to lug food around for fully-capable people.)

Customer: *looks at me and laughs like she can’t believe I asked such a question* “Well, no. I mean, yes, but I’m telling you to.”

Me: *raises my eyebrow* “Righhhht.” *starts to grab food*

(At that point, the customer realized I was not really happy about stopping what I was doing just because she was lazy, so she told me to forget it and asked for my name and walked away. Of course, she went to complain, and when my team lead came to me, apparently I had “refused” to get her the food and said, “You have two hands; get it yourself.” She even said, “I’ve worked retail before, and that’s just not something you do.” I also learned that she smelled like alcohol that I couldn’t smell due to a sickness I’m getting over. To be honest, if she had at least said, “please,” then I probably would’ve gotten it, but I guess that was too much for her to do.)

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