Travelled North Of Your Nice Level

(My friend is running a cash register in the express queue. There are usually at least two very clear signs posted about how many items you can bring into the queue. Normally we don’t say anything unless it’s busy or someone is way over the limit. We aren’t allowed to kick them out of line, but we have to tell them at the end of the order that they aren’t supposed to come through the queue. My friend is ringing through someone who has way too many items.)

Friend: “There you go! And just so you’re aware, this is the express lane, and we reserve this line-up for people with 12 items or fewer.”

Customer: *angrily* “Well, I didn’t know.”

Friend: “That’s fine, but we do have signs posted at the entrance to the line-up to let people know.”

Customer: *condescendingly* “Well, I’m American.”

Friend: *wide-eyed* “Oh, my god. I didn’t realise the education system in the US was so bad! They don’t teach you to read?”

Customer: *flustered* “I thought Canadians were supposed to be nice!”

Friend: *cheerily* “Nope! We’re supposed to be polite. Have a nice day!”

(The customer didn’t say another word.)