Trauma-Free Cleaning
(I work in an office that handles cleaning and we generally get snobby younger ladies as clients that just like to complain. I answer the phone:)
Me: “[Company], how can I help you?”
Customer: “Your lady traumatized my dog. I want a refund!”
Me: “I’m very sorry. What did you say?”
Customer: “Your cleaning gal traumatized my dog and has made her suffer all day. I want my money back!”
Me: *at this point I’m concerned about the dog since it is a newer girl I don’t know* “I’m sorry, but I need to ask what she was doing to traumatize your dog. Did she hurt it? Should I make a report?”
Customer: “No. She dropped my precious baby-dog’s toy in the toilet after she cleaned it, and my poor baby was in the bathroom crying to get it back. She is traumatized!”
Me: “I’m sorry, ma’am, are you sure that the dog didn’t put it in the toilet itself while trying to get a drink?”
Customer: “She is a PRIZED POMERANIAN! She wouldn’t ever dream of drinking out of the toilet! Now, I demand my refund! I have to make her an appointment with the therapist!”
Me: “No, ma’am. I cannot issue a refund because your dog dropped its toy in the toilet. However if the cleaning was unacceptable, I can come out and—”
Customer: “No, the cleaning was fine. I demand my refund within 24 hours, and I will be calling the Better Business Bureau about your ‘business’!” *click*
(My boss laughed for a solid five minutes before she could even say anything.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.