(Trans)Late To Understanding

(We run a tech support channel. Unlike traditional channels, we allow anybody and everybody to ask and receive answers. The popularity of the channel forced us to bring in a bot which tells the user to speak English in their own language if they are speaking a non-English language. The user is from Colombia.)

User: *in Spanish* “Hi, my game is broken. Can you help?”

Bot: *in Spanish* “This is an English-only channel. Try Google Translate if you need translations to English.”

User: *in German* “Hi, my game is broken. Can you help?”

Bot: *in German* “This is an English-only channel. Try Google Translate if you need translations to English.”

(The user disconnects.)

Another User: “I wonder which part of “this channel is English only” doesn’t he get?”