Transaction Turned Sour
Right
| November 9, 2015
(There was a certain drink offered at this coffee shop that was a tangerine juice blend that had been discontinued six months before.)
Customer: *in drive-thru* “Can I get a tangerine juice blend?”
Me: “I’m sorry, ma’am, but that was discontinued six months ago. Can I interest you in a blended strawberry lemonade instead?”
Customer: “No, I wanted something with citrus.” *backs out of drive-thru*
Me: *to coworker* “…Does she realize the word citrus comes from the Latin word for the word ‘lemon’?”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
