Toys Aren’t Us
(I work in a Toyworld store which is the Australian version of Toys R Us. People often come into the store thinking it’s Toys R Us but quickly realise their mistake.)
Me: *ringing up large order* “That will be [price].”
Customer: *places coupon on counter* “I have this coupon for 25% off.”
Me: “I’m sorry, sir, but this coupon is for Toys R Us; you can’t use it here.”
Customer: “Don’t give me that! I have this coupon and I want my discount.”
Me: “This isn’t Toys R Us…”
Customer: “Don’t tell me lies! I know what store this is! I can read!”
Me: “This coupon says Toys R Us. That sign up there, flashing, says Toyworld. My shirt says Toyworld. The register in front of you shows Toyworld. The massive sign above the door says Toyworld. Not to mention all our signs have a purple bear on them…”
Customer: “And what do you call that?” *shoves coupon towards me pointing at the Toys R Us mascot*
Me: “Sir, that’s a giraffe.”
(The customer still refused to believe me but paid full price anyway, vowing never to shop at Toys R Us again. Oh, well.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
