Toys Are NOT A Girl’s Best Friend

(When you call the store, you are given options to directly call one of the departments in the store — shoes, clothes, housewares, etc. — or if you don’t press any of the extensions and wait, you connect to customer service. A lot of times, people can’t figure this out and the customer service associate has to page the employees to take the phone calls.)

Customer Service: “Jewelry, you have a call on line one.”

Me: “Thank you for calling [My Name] in jewelry. How can I help you?”

Customer: “Can you talk to me about toys?”

Me: “No, give me one second and I’ll transfer you.”

(It kills me that she didn’t press the toys extension, waited until customer service picked up, told her she wanted to speak to somebody in jewelry, heard me say jewelry department, and thought that’s where the toys were.)