Toying With Charity

, , , | Right | October 19, 2020

A customer walks in drinking from a can of soda.

Me: “Hi! Welcome to [Toy Store]. May I help you with anything?”

Customer: “Yeah.”

She takes a sip from the can.

Customer: “I was in here a couple of days ago, and your manager said you guys would donate some items to our Christmas toy drive.”

This is not an unusual request, and the store’s owner donates to several charities throughout the year.

Me: “That’s great! I hope you get lots of donations for the kids. I just need to get your charity ID number for our tax records.”

Customer: “I already gave all that to the manager. I’m just here to pick up the toys you promised.”

Me: “Oh, okay. Let me check the book, then. If you gave your information to the manager, the paperwork will tell me what items we’ve donated.”

Customer: “I don’t have time for that; just give me the stuff.”

Me: “I’m very sorry, ma’am. I have to fill out the proper paperwork or we won’t be able to account for the donated items in the inventory.”

Customer: “I don’t care! That’s your problem, not mine. Just give me the d*** toys so I can go.”

The manager has heard the customer screaming and come up front to see what’s going on. It’s obvious from her expression that she recognizes the customer.

Manager: “Is there a problem here?”

Customer: “Yeah! This stupid little b**** won’t give me the d*** toys you guys promised!”

Manager: “Ma’am, I told you before that if we don’t have your charity ID number, we can’t authorize any donations.”

The customer turns and throws her soda can at one of the display shelves and storms out.

Manager: “I’ll get some stuff and we can clean up this soda. If she comes back, call security.”

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