Toy Story That Ends With An F-Bomb

(This is a phone call that my manager frequently uses as a training example.)

Manager: “Hi, thank you for calling [Pet Store]. My name is [Manager]. How can I help you?”

Customer: “Do you sell those super durable dog toys?”

Manager: “Yes, we do! All [Brand] dog toys are on sale for 20% off through the end of the month.”

Customer: “I bought one from [Online Competitor] but my dog destroyed it.”

Manager: “I’m sorry to hear that. If you’re coming in today, I can put one aside for you.”

Customer: “I don’t know when I’ll be in. I just want to trade it for another one.”

Manager: *pause* “I’m sorry, sir, but we can’t accept items that were purchased at a competitor.”

Customer: “But it’s the same toy. Literally the same thing. I don’t understand.”

Manager: “But you didn’t buy it here.”

Customer: “So?”

Manager: “So… we can’t return or exchange it because it wasn’t purchased at any of our locations.”

Customer: “That’s bulls***.”

Manager: “I’m sorry you feel that way. Will there be anything else today?”

Customer: “Yeah, f*** you!”

Manager: “Nope, you can’t do that, either. Have a great day!”