Town Isn’t Big Enough For The Both Of Them

| Sydney, NSW, Australia | Crazy Requests, Extra Stupid

(I have the same first name as another employee who works in another store in another location. The location names both start with B and end with ‘town.’)

Me: “Hi. Can I help you?”

Customer: “I am here to pick up my order. My name is [Customer].”

Me: “Sorry, I don’t have anything to be picked up under that name. When did you order it?”

Customer: “I rang on Thursday and spoke to you.”

Me: “I’m sorry, but I wasn’t working on Thursday.”

Customer: “Yes, you were. You gave me your name.”

Me: “No, I wasn’t here.”

Customer: “WELL, SOMEONE USED YOUR NAME, THEN! I KNOW I SPOKE TO YOU. YOU ARE LYING TO ME!”

Me: *twigging* “Hold on. Just let me make a phone call to see if I can find your order.”

Customer: “About time, too!”

Me: *on phone, loudly* “Hi, this is [My Name] from [B***town] Store. Can I speak to [My Name], please?” *she answers* “Hi, this is [My Name]. By any chance do you have an order put aside for [Customer]? You do? Well she’s here at my store to pick it up.” *to the customer* “You placed your order with [My Name] at [Other B***town] store.”

Customer: “No, I got the number from the catalogue.”

(I show her the catalogue, pointing out the two locations and numbers, right next to each other. There’s no apology, just a demand for it to be sent to us because she needs it today.)

Me: “Sorry, not possible. It can take two weeks to get to us. If you need it you have to go there to pick it up.”

(The customer stomped away.)

1 Thumbs
1,314
VOTES
COMMENTS

Related Stories

Comments

comments