Touchscreen Has-beens
(I and another colleague are talking to two elderly ladies.)
Lady #1: “You could just help us with one more thing.”
Lady #2: “You see that red button in the corner of the screen?”
(They indicate the interactive red button that accesses extra services, which you press on your remote.)
Me: “Yes?”
Lady #1: “Well, the TV says to press it and nothing happens. Actually, let’s see if it works now!”
([Lady #1] presses the red button and nothing happens. I immediately see the problem.)
Lady #1: “You see! Your TVs are broken, too!”
Lady #2: “Oh, it’s working now.”
Me: “I’ve just pressed the red button on the remote. Not on the screen.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.