Touché, Part Deux

Me: “Thank you for calling. How can I help you?”

Customer: “I want to know why I received a late fee on my statement?”

Me: “Let me check for you… I do apologize, sir. Your payment was received fifteen days after the due date, which caused the fee.”

Customer: “I see. Can you remove it?”

Me: “Unfortunately, no. You have had three removed this year already. This fee will not be removed.”

Customer: “What do you mean you won’t remove the f****** fee?! I always pay on time!”

Me: “…”

Customer: “What, are you stupid? Your god-d*** mother not educate you? Are you some kind of bank Nazi? Remove my fee!”

Me: “As I stated, this fee is valid and will not be removed.”

(This went on for about four to five minutes, his requests heavily sprinkled with profanity and insults.)

Customer: “Fine, you know what? You can take this g0d-d*** mo****-f****** Visa card and shove it up your god-d*** mo****-fu***** a**!”

Me: “Sorry, sir. My a** only accepts American Express.” *click*