Tote-ally Wrong

| Working | June 10, 2015

(I got an email from a well-known beauty supply chain about a new color safe shampoo from the brand of hair dye that I like to buy. I decide to go in and check it out. As I’m looking at the shampoo, I notice a promotion with that brand for a free tote bag when you buy three products. I decide to pick up some more dye while I’m at it so I can get the tote, but one of the colors I want isn’t on the shelf. I had been in the store and looking around for a good ten minutes by this point, and had not seen a single employee.)

Me: “Hello? Is anyone even in here?”

Employee: *emerges from the back* “What?”

Me: “Um… I was wondering, is all of your stock out on the shelf? The color I’m looking for is out?”

Employee: *comes over to me* “What color?”

Me: “The purple.”

Employee: *looks at the shelf* “It’s out.”

Me: “Do you keep any in the back?”

Employee: “No.”

Me: “Okay, thanks.”

Employee: *nods and starts to walk away, then notices the promotional sign* “Oh, yeah, if you buy three products from this brand you get a free tote.”

Me: “Thank you. I think I’m ready to check out.”

Employee: *groans and trudges to the register*

(As I follow her, I notice a display I missed on my way to the store. Low and behold, the color I wanted is sitting right there. I grab two boxes and head up to the register.)

Employee: *rings me up in silence* “[Total].”

Me: *hands her my beauty club card and a 15% off coupon*

Employee: *grumbles and rings up the discount* “[New total].”

Me: *hands her my card* “And the free tote?”

Employee: “What?”

Me: “The free tote. For buying three [Brand] products.”

Employee: “Oh, we’re out of those. They only sent us like five.”

Me: *blinks* “…but you told me about the promotion.”

Employee Yeah… and?”

Me: “And I want my free tote. That’s the only reason I’m buying three products in the first place. I only came in for the shampoo, but I bought the dye because of the promotion.”

Employee: *quickly swipes my card and processes the transaction so if I wanted to take the dye off it would have to be a return* “Well, we ran out. And we’re not getting anymore.” *hands me my card, my bag, and my receipt* “Have a nice day.”

(Sadly, this kind of customer service is standard for them! If it wasn’t the only place in town I could buy that brand, I would never go back!)

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