Totally ‘Tanga’
Customer: “What do you mean you don’t have the parts on hand to fix my TV?”
Me: “Well, your TV is 12 years old. I can have the parts in a day or two.”
(The customer starts every cuss word in the book, yelling at me about my incompetence and lack of skill.)
Me: *stands there and waits until she pauses for a breath, when she does…* “Ma’am, would you like to learn some Tagalog?”
Customer: “Huh?…What’s Tagalog?”
Me: “It’s the language of the Philippines.”
Customer: “Why would I need to learn that?”
Me: *in the same, low toned and calm voice I have been using during her entire screaming session* “So you don’t have to use the same seven cuss words over and over.”
(Right after saying that, I calmly picked up my tools and headed for the door. The customer, red-faced and stuttering, tried to yell at me some more, but was at a complete loss for words.)
This story is included in our Philippines roundup – part of the Not Always Right World Tour!
Read the next Philippines story!
Read the Philippines roundup!
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
