Totally Loopy, Thru-And-Thru
(My store has a drive-thru menu board before the actual board where customers order. It only has pictures on it, no electronics of any sort.)
Me: “How can I help you?”
Customer: “I already gave my order to the first guy and he told me to pull up to the second board.”
Me: “That’s not possible, ma’am. There’s no one who could take your order at that first board. Can I take your order?”
Customer: “I already told you I gave my order to the first guy. He knows it. Ask him.”
Me: “Could you repeat it for me?”
Customer: “NO! I’m driving up now.”
(The customer drives up and I finally get her to repeat her order, which turns out to be a lot of food. I ask her to pull to the front door, which is literally twenty feet from the drive-thru window. Instead, she drives out of the drive-thru lane, drives around the entire store, and comes back in the drive-thru lane. She pulls up and looks at me again.)
Customer: “I told the guy at the first board that I was parked and he told me to pull right up. I hope you are nice because the last girl was really rude to me.”
Me: “…”
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Question of the Week
Have you ever served a bad customer who got what they deserved?