Totally Free From Thought, Part 3
Me: “Hi, how may I help you today?”
Customer: “Oh, yes, I’d just like to have these, please.”
(I scan both items for her.)
Me: “That just comes to [total]. Did you have [Store points card]?”
Customer: “Hang on, this should be free.”
(The customer is pointing to the second item she had purchased. It’s a spare bottle for the blender she has purchased. The part of the box she’s pointing to says BPA free.)
Me: “Ma’am, BPA free doesn’t mean the item is for free. It’s letting you know the chemical BPA wasn’t used in any plastic that could potentially contaminate your food.”
Customer: “But it says free. That’s false advertising.”
(Needless to say she decided not to buy the spare bottle.)
Question of the Week
Tell us about a customer that lied or scammed to get what they wanted.
