Totally Estúpido! Part 22
I get a call through the Spanish line at my travel insurance call center. I say the standard greeting in Spanish.
Caller: “What? What did you say? Am I calling Mexico?!”
Me: *Switching to English* “Sorry, sir, you’ve come through on the Spanish line. No biggie, though; we can continue the call in English if you would prefer.”
Caller: “You were speaking Spanish?”
Me: “Yes, sir, but like I said, I can continue in English if you—”
Caller: “Why were you speaking Spanish?”
Me: “Because you came through on the Spanish line.”
Caller: “But why do you have a Spanish line?”
Me: “So we can best serve our customers who speak Spanish.”
Caller: “But you’re a travel insurance company?”
Me: “Yes, sir.”
Caller: “But that makes no sense. It’s because of all the Spanish speakers that people like me need insurance! Why would they be calling you?”
Wow…
Me: “Sir… do you need to discuss your travel insurance?”
Caller: “Not with your company! You’ll sell me to a drug cartel!” *Click*
Related:
Totally Estúpido! Part 21
Totally Estúpido! Part 20
Totally Estúpido! Part 19
Totally Estúpido! Part 18
Totally Estúpido! Part 17
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
