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Totally Estúpido! Part 16

, , , , | Right | December 25, 2020

I work in a bank in a very small town. I am Latina. An old man comes in and throws his debit card on the counter.

Customer: “Your stupid ATM won’t take my card!”

Me: “I’m sorry about that. Let me pull up the account and make sure there are no restrictions.”

I do this.

Me: “I don’t see any issues. Let me call it in.”

I call our support department, and the rep on the other end says she will look into it. She’s typing away and the customer is still complaining loudly.

Customer: “This all started when you people put Spanish on the ATM.”

Me: “Come again?”

Customer: “Ever since you put Spanish on the ATM, my card doesn’t work.”

Me: “Sir, that’s not how it works.”

Customer: “Of course, it is! Before there was a Spanish option, my card always worked. Now it doesn’t. What else could it be, young lady?”

Me: “Any number of things. That’s why I called our support team, sir.”

The rep on the phone is still typing away but can hear us.

Representative: “Almost there. Did he just say what I think he said?”

Me: “Yes.”

Representative: “That’s… not how it works.”

Me: “Would you like to explain that to him directly?”

Representative: “I’ll pass.”

Customer: “What do we need Spanish for? No one here is even Spanish!”

Representative: “Found the issue! He entered the wrong PIN. Nothing to do with the Spanish function at all. Anything else I can help you with?”

Me: “No, you’ve been very helpful. Thanks!”

I hang up the phone. The customer looks at me expectantly.

Customer: “Well? It’s the Spanish!”

Me: “They said you entered the wrong PIN. I can help you reset it, if you’d like.”

Customer: “But, but, but… the Spanish screwed me up!”

He grabbed his card and stomped out, muttering to himself.

Related:
Totally Estúpido! Part 15
Totally Estúpido! Part 14
Totally Estupido, Part 13
Totally Estupido, Part 12
Totally Estupido, Part 11

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