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Totally Estúpido! Part 16

, , , , | Right | December 25, 2020

I work in a bank in a very small town. I am Latina. An old man comes in and throws his debit card on the counter.

Customer: “Your stupid ATM won’t take my card!”

Me: “I’m sorry about that. Let me pull up the account and make sure there are no restrictions.”

I do this.

Me: “I don’t see any issues. Let me call it in.”

I call our support department, and the rep on the other end says she will look into it. She’s typing away and the customer is still complaining loudly.

Customer: “This all started when you people put Spanish on the ATM.”

Me: “Come again?”

Customer: “Ever since you put Spanish on the ATM, my card doesn’t work.”

Me: “Sir, that’s not how it works.”

Customer: “Of course, it is! Before there was a Spanish option, my card always worked. Now it doesn’t. What else could it be, young lady?”

Me: “Any number of things. That’s why I called our support team, sir.”

The rep on the phone is still typing away but can hear us.

Representative: “Almost there. Did he just say what I think he said?”

Me: “Yes.”

Representative: “That’s… not how it works.”

Me: “Would you like to explain that to him directly?”

Representative: “I’ll pass.”

Customer: “What do we need Spanish for? No one here is even Spanish!”

Representative: “Found the issue! He entered the wrong PIN. Nothing to do with the Spanish function at all. Anything else I can help you with?”

Me: “No, you’ve been very helpful. Thanks!”

I hang up the phone. The customer looks at me expectantly.

Customer: “Well? It’s the Spanish!”

Me: “They said you entered the wrong PIN. I can help you reset it, if you’d like.”

Customer: “But, but, but… the Spanish screwed me up!”

He grabbed his card and stomped out, muttering to himself.

Totally Estúpido! Part 15
Totally Estúpido! Part 14
Totally Estupido, Part 13
Totally Estupido, Part 12
Totally Estupido, Part 11

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