Total-ly Blanked
I ring up a customer and tell him his total.
Customer: “Okay.”
And he just stands there… expecting me to do something else. I wait a few seconds more.
Me: “Again, that is [total]. Is that going to be cash or credit?”
He looks at me like I have two heads. I wait again.
Me: “Uh, are you going to pay for all of this, or were you just wondering how much it costs?”
The man gets all huffed up and says in a loud voice:
Customer: “I WAS WAITING FOR YOU TO TELL ME THE TOTAL!”
I am stunned and really at a loss for words. Another customer behind him is fed up.
Next Customer: “She told you three d*** times!”
He scowled at us both but silently paid and stormed out.
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.