Total Coneheads

, , , , , , | Right | January 13, 2019

(“Coning” — grabbing the ice-cream by the cream and not the cone, while filming the drive-thru staff’s reaction– at fast food restaurants is popular and there are two ways we handle it. Some employees find it hilarious and others get annoyed because we often have to clean up the mess. Some would even refuse to give the ice cream if the customer made a move to grab it from the top.)

Customer #1: “Four vanilla ice creams.”

(I’m incredibly wary because I can see via camera they are four young teenagers.)

Me: “Okay, that’ll be $[total]. Please pull up to the first window.”

(Once they pull up and hand me the money, I can see they have a camera in the passenger’s seat. I nod at my manager, who is a friend of mine, in case there is any trouble.)

Me: “Here’s your change. And your ice cream.” *[Customer #1] goes to grab from the top and I pull away* “Just to let you know we do have the right to refuse service to anyone we feel will cause a disturbance. Now, I will give you this cone and you will take it from the BOTTOM and turn off your camera or I will call the police.”

Customer #2: “This is public property; I can film you!”

Me: “ACTUALLY, it’s private property open to the public, so we CAN ask you to stop filming, and I’m a minor and I don’t consent to getting filmed.”

(The four teens look at each other, clearly never expecting me to know this much about law.)

Me: “Now, will you take this cone from the bottom? You’ve already paid for it; might as well take it.”

(The customer reaches for the cone from the bottom and does the same for the rest while the passenger turns off the camera — after I make him show me the screen to prove he deleted the footage.)

Me: “Have a great day.”

Customer #2: “Hey, dude, let’s go to [Popular Hamburger Place across the road] and do it there.”

(I had a friend who worked the drive-thru there and texted her to watch out for those guys and reminded her of what to say. Needless to say, those guys weren’t getting any ice cream that day.)

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