Tossing About Some One-Liners
(A woman comes in to pick up her order. I realize that her entrees are ready, but whoever took the order neglected to make her side salads.)
Me: “And if you’ll just give me about a minute and a half, I’ll have your salads out. You’re welcome to have a seat while you wait.”
Customer: “No problem!”
(I move over to the salad bar, about fifteen feet behind the register, but still visible. I quickly make her salads and close the plastic containers. As I’m bagging them, one slips out of my hands and flips over into the tray of lettuce. Still wearing gloves, I quickly grab it and finish bagging, hoping nobody saw my fumble. I turn to the register, where I see she is still standing.)
Customer: “One almost got away, huh?” *chuckles*
Me: *feeling my face get warm* “I like to consider it ‘a free upgrade to a tossed salad!’”
(She laughed as she thanked me and left. About a week later, she called again and asked for a “tossed salad” upgrade with her dinner.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.