Toppings Send Them Over The Top

, , , | Right | May 11, 2020

A customer calls during a pizza rush.

Me: “Thank you for calling [Business]. This is [My Name]. What can I get for you today?”

Customer: “Uh, yeah, I wanna get a pizza, the biggest size you have, with [toppings].”

Me: “All right, so that’s a family size pizza with [toppings].”

Customer: “Uh, what?”

I repeat the order.

Customer: “Well, hey, uh, I’m not sure.”

The customer talks to her boyfriend in the background.

Customer: “I’m just scared I’m gonna come in and you’re not gonna have my order correct and I’m paying for some s*** I didn’t ask for.”

Me: “Well, if you could confirm that the order I have down is correct, we can verify it before any mishap.”

Customer: “You know what, just forget about it! Ugh! How hard is it to place an order?! FORGET IT!”

The customer hangs up on me. Twenty minutes later, the same customer calls back and makes a complaint to my boss about how rude I was to her.

Boss: “I heard the entire conversation. She was an a**hole; you’re not in trouble. Way to handle it.”

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