Took The Uncooked Pizza Personally So Wants To Call Someone Personal

, , , , | Right | January 30, 2019

(I work at a gas station on the overnight shifts. It’s usually me and one other person. There is rarely, if ever, a manager or supervisor there after midnight. This happens sometime after 2:00 am.)

Customer: *walks in* “Hey, do you guys still cook pizzas for customers?”

(We sell the gas-station brand pizzas in the store and will cook them at a customer’s request.)

Me: “Of course.”

Customer: “Really? You do? You cook pizzas at this location?”

Me: “Yes.”

Customer: “Oh, because last time when I came in, I called in and asked for a pizza to be made so I could pick it up. And when I came in…” *pulls out his phone* “…the pizza was sitting out, not cooked, just in a box.”

Me: “Really?”

(He shows me a picture of a pizza that, from what I can tell, wasn’t cooked at all.)

Me: “Oh, man. I’m so sorry about that. Did you happen to catch the name of the employee who took your order?”

Customer: “No.”

Me: “How about the date and time? When did you order the pizza?”

Customer: “I don’t remember.”

Me: “Ah, well, how about your receipt? Do you still have it?”

Customer: “No, I threw it away.”

(I’m a bit annoyed, because without that information there isn’t much the staff can do to figure out WHO took the order or WHEN, much less confirm if he actually asked for the pizza to be cooked.)

Me: “Well, I’m sorry, there’s not much that I can do.”

Customer: “Is there a manager I can speak to?”

(It’s completely dark outside and there is a clock on the wall behind me that says it’s after 2:00 am.)

Me: “No. Our managers don’t come in until six.”

Customer: “D***. Do you have their numbers so I can give one a call?”

Me: “I’m not going to give my managers’ personal numbers out in the middle of the night.”

Customer: “Why not?”

(I stared at him in vague disbelief. After about thirty seconds, he shook his head and left the store without another word. I don’t know what he was expecting to happen by coming in at 2:00 am with this complaint.)

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