Too Young To Be A Patron And To Drink It
(I’m an employee working box office on a busy Friday night. We’ve had two R-rated movies come out and, as you can imagine, a plethora of teenagers are trying to sneak in. I’ve already had to refuse several and report them to my managers as a risk. Our box office is small and there are only three of us.)
Other Employee: “No, you can’t see that movie if everyone doesn’t have ID.”
(The teenagers halt transactions on three cash registers and leave to talk in a huddle and return moments later.)
Customer: “I want tickets for [PG-13 movie].”
Me: “Of course. Do you have a student ID for a discount?”
Customer: “Why do I need ID? It’s PG-13?”
Me: “It is. I’m asking for a student card for a discount. You won’t have to pay as much.”
Customer: “No, I don’t have it.”
Me: “No problem; it’s going to be [total].”
(They pay and somehow end up back in front of me ten minutes later.)
Customer: “I want a refund?”
Me: “Was there a problem, sir?”
Customer: “I don’t want to watch it.”
(This is code for, “I tried to sneak into a different movie and got caught.” I know this because my manager told me.)
Me: *handing him a paper with some highlighted lines for our record* “Not a problem. Can I have you fill out the highlighted section for my record and I’ll get you your refund?”
Customer: “What’s Patrón—” *as in the tequila* “—signature?”
Me: “Pardon?”
(He points to the line.)
Me: “That’s ‘patron.’” *as in a customer*
Customer: “Yeah, what’s that?”
Me: “That’s you, sir.”
Question of the Week
Have you ever served a bad customer who got what they deserved?