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Too Taxing For Them To Understand

| Right | February 28, 2016

(About once a month, the grocery store I work at holds a sale event called “No Tax Day” where the store pays the taxes for the day. There’s no real way for our system to do this automatically. I work the U-Scan machines. At every machine, we have a large, bold sign telling customers to hit the help button when they’re finished scanning so the attendant can remove their taxes for them. Despite this, most customers do not. I try to catch as many as I can before the customer gets a chance to hit the payment button, and some sorts of payment I can cancel from my station to take off the taxes. The debit/credit machines, however, have to be cancelled from their pinpads.)

Customer: *hits the debit button and begins debit payment*

Me: *notices, rushes over, pulls out her card and puts it down, and hits the cancel button on the pinpad* “Ma’am, if you’ll give me just a moment, I can take off your taxes for you before you pay.” *taps the sign*

(I rushed back to my station, which only took a moment. By the time I got there, she’d already begun her debit transaction again.)