Too Taxing For Them To Understand, Part 3

| Right | May 28, 2016

(I work at a big box electronics chain. A woman walks in the store as I’m walking by the front. As I greet her, she asks for Tax Software, a software that assists in doing your own taxes.)

Me: “Absolutely! Right this way!” *leads her to [Tax Software]* “The programs are right here! Do you need Home or Business?”

Customer: *confused* “I need [Tax Software]…”

Me: “Yep! They are right here.” *picks up a couple options and shows them to here*

Customer: “No, no. I just lost my accountant and I need my taxes done.”

Me: “Sure thing! These are [Tax Software]. There is also a [Tax Company Software] option right here as well, if you want that one.”

Customer: “I need help with this!”

Me: “Oh, that won’t be a problem at all! With either of these options, they will give you step-by-step directions on how to file your taxes by just asking you a few questions!”

Customer: “You don’t understand. I need someone to come to my house and help me with this! I have these documents—” *she tries to hand me her taxes from last year*

Me: “Um… well… we can have our agents install the software on your computer for [total], but for your own safety and security, we won’t be able to actually use the software for you.”

Customer: “I was told to come to [Store] to do [Tax Software]! I was told that you would help me!”

Me: “Yes, ma’am. We have [Tax Software] right here, but unfortunately [Store] does not offer tax services. If you’re looking for someone to do your taxes for you, may I suggest [Tax Company]? I’m sure if you drive around you’ll see signs for them. They’re pretty much everywhere this time of year.”

Customer: “Can’t you come to my house and do it for me?”

 

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