Too Taxing For Them To Understand, Part 3
(I call a customer to collect payment for finished tax return.)
Me: “Hi, [Customer], I’m just calling to let you know your tax return is complete and you have a balance of [balance]. Once we collect this amount we will send you your return.”
Customer: “Uh, so I have to pay before you will send me my return?”
Me: “Yes, it is required that we collect payment before sending you the return.”
Customer: “Why? That seems weird. Why can’t you send me my tax return then let me pay you?”
Me: “Uh, because we would risk the chance of customers getting their tax returns and never paying us and the firm would go under…”
Customer: “Okay, I’ll pay… That is just so weird.”
This story is part of the Tax Day roundup!
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
