Too Fast, Too Furious

(A customer calls into our store, and my coworker answers the phone. I’m listening to the conversation.)

Coworker: “How can I help you?”

Customer: “I’m looking for a manual for my cordless phone. Do you sell them at your store?”

Coworker: “We don’t sell the manuals, unfortunately. You could probably find it online though.”

Customer: “That will be too much work. Just sell me one of yours!”

Coworker: “What’s the model number?”

(My coworker proceeds to look up the manual on a common internet search engine.)

Coworker: “If you want us to print out a copy of the manual for you, it will be five cents a page. You can pick it up in the store.”

Customer: “You don’t have the manual!”

Coworker: “I do, ma’am. I just found it online.”

Customer: “No, you didn’t. It didn’t take you long enough!”

Coworker: “Ma’am, I’m looking right at it! Would you like us to print you off a copy?”

Customer: “You don’t have the manual! That was too fast! I can’t believe your lack of customer service!”

(The customer hangs up.)

Me: “What just happened?”

Coworker: “Stupid happened.”