Too Bad It Doesn’t Run On Stupidity
(This was before hybrid cars or electric cars were mainstream. A man called about his Lexus that just stopped working after a few days, so we had it towed back to the dealership.)
Customer: “I don’t know what happened; the car just stopped while I was driving, and almost caused an accident because of you people!”
Me: “Okay, let’s take a look.”
(I couldn’t find any obvious issue, and all the free mechanics were giving the car a full once-over, trying to figure out the problem.)
Customer: “I spent tens of thousands on this car! How the h*** can you sell anything that would crap out in two days?!”
(Just then I noticed the gas gauge was on ‘Empty’. I put a little gas in the engine and started it up.)
Customer: “What?! For that amount of money, with the technologies these days, you still need to use gas?!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.