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Too Bad Brains And Patience Are In Short Supply

, , , , , | Right | CREDIT: MaiTai0427 | October 10, 2021

Me: “This is [Supply Company]. How can we hel—”

Caller: “How could you hang up on me?! I’ve been trying to get this order placed for the last thirty minutes with you, and we finally get to the payment, and we get disconnected, and you don’t even call me back?!”

Me: “I’m sorry that happened to you, but I wasn’t the one you were speaki—”

Caller: “I don’t care. Let’s just get this over with.”

Me: “All right, one moment.”

I search through the account that popped up via her phone number and there’s nothing from today. I’m dreading telling her that with every fiber of my being. I finally bite the bullet.

Me: “Sorry, there is nothing here from today.”

She immediately goes into a tirade about how incompetent we are and how she has never been so exhausted with a company. She demands to know how we can lose an order we just discussed fifteen minutes ago. This goes on for a solid minute.

Caller: “I demand to speak to the woman who hung up on me!”

Me: “The last agent you spoke to on [Day] was male.”

Caller: “I just spoke to a female agent fifteen minutes ago!”

Me: “Your last call was on [Day] with a male agent.

She’s so mad that she yells:

Caller: “Where are you calling me from?!”

Me: “Ma’am, I’m sorry, but you called me.”

She is so pissed off at this point that she goes silent.

Me: “Yes, you called me at [Supply Company].”

Caller: “Yes, I know that already. This is [Other Supply Com]— Oh, wait.”

She goes silent again.

Me: “Sorry, ma’am, this isn’t [Other Supply Company].”

She hung up. I still whispered, “Have a nice day!”

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