Tone Matcha-ing
Customer: “Matcha latte.”
I make the drink for her, only to have her storm back in a couple of minutes later.
Customer: “Remake my drink!”
Me: “What’s wrong with it?”
Customer: “There’s no coffee in my latte!”
Me: “Yes, because that’s a matcha latte.”
Customer: “How do you work in a coffee shop and forget the most important part! COFFEE!”
Me: “Matcha is a type of tea, so—”
Customer: “Latte means coffee!”
Me: “No, latte does not mean coffee, but instead, milk.”
Customer: “Get me someone else! Someone who knows how to make coffee!”
Manager: “Ma’am, [My Name] here knows how to make coffee, tea, and anything else that you see on our menu. What he can’t do, and what I refuse to do, is explain to you that you got what you ordered, and if you don’t like it, then that’s on you. Stop shouting at us.”
Customer: “I’ve never experienced such disrespect!”
Manager: “With an attitude like that, if this is the first time you’ve experienced disrespect, then you’ve had a pretty good run. Now go Google what ‘latte’ means and leave us to our work, please.”
She angrily pours her drink on the floor.
Customer: “There, now you have coffee all over your floor!”
Me: *Smiling.* “Not a coffee.”
The customer shrieks at our indifference and storms out. My manager cleaned up the spill and we had a laugh about it.
